Enrolment Terms

Last updated: 20 Apr 2023

Introduction

1. Healthier SG (the “Programme”) is a multi-year transformation strategy by the Ministry of Health (“MOH”) to shift the focus of Singapore’s healthcare system beyond caring for individuals who are sick, to proactively preventing individuals from falling ill.

2. The Programme aims to empower Singapore Citizens and Singapore Permanent Residents who enrol to the Programme (each, an “Enrolee”) to become healthier and improve their quality of life through preventive care, anchored by a strong patient-doctor relationship with a participating primary care provider, and supported by the relevant healthcare cluster. Enrolees may also be granted enhanced access to relevant lifestyle and preventive health programmes. The features of the Programme may be adjusted from time to time to improve the experience and health outcomes for Enrolees.

3. Enrolees are bound by and shall comply with the provisions set out below (the “Enrolment Terms”).

Definitions and Interpretation

4. Unless the context otherwise requires:

(1) “AIC” means the Agency for Integrated Care Pte. Ltd.

(2) “Cluster” means:

(a) National University Health System Pte. Ltd.;

(b) National Healthcare Group Pte Ltd; or

(3) “General Practitioner” or “GP” means a medical practitioner registered with the Singapore Medical Council under the Medical Registration Act 1997, who has a valid practising certificate issued by the Singapore Medical Council.

(4) “Healthier SG Clinic” means a clinic that is listed on HealthHub as participating in the Programme.

(5) “Healthy 365” means the mobile application named “Healthy 365” by the Health Promotion Board.

5. Unless a contrary intention appears:

(1) words in the singular shall include the plural and vice versa, where the context requires;

(2) Clause or paragraph headings shall not affect the interpretation of these Enrolment Terms;

(3) a reference to “including” shall not be construed restrictively but shall mean “including without prejudice to the generality of the foregoing” and “including but without limitation”;

(4) a reference to any legislation is a reference to that legislation as amended, replaced or re-enacted from time to time (including any re-enactment under a different name);

(5) a reference to any legislation includes any subsidiary legislation made under that legislation;

(6) a reference to one gender shall include a reference to the other genders; and

(7) references to a person include any individual, company, limited liability partnership, partnership, business trust, unincorporated association or government agency (whether or not having separate legal personality) and include that person’s personal representatives and successors.

Enrolment and Benefits

6. Under the Programme, an Enrolee will be required to enrol with a Healthier SG Clinic or a polyclinic. In these Enrolment Terms, the Healthier SG Clinic or polyclinic that an Enrolee is enrolled with from time to time shall be referred to as his “Clinic”. At the time of enrolment under the Programme, an Enrolee shall specify the Healthier SG Clinic or polyclinic which he wishes to enrol with. The Enrolee shall be enrolled with that Healthier SG Clinic or polyclinic unless and until (a) the Enrolee applies for a change of his Clinic and MOH approves of such application, or (b) MOH requires the Enrolee to change his Clinic, e.g. if the Clinic has ceased operations. If MOH requires an Enrolee to change his Clinic, that Enrolee shall specify to MOH another Healthier SG Clinic or polyclinic that he would like to enrol with. If MOH approves the Enrolee to enrol with that other Healthier SG Clinic or polyclinic, then from the date of such approval, the Enrolee shall be enrolled with that other Healthier SG Clinic or polyclinic.

7. An Enrolee may:

(1) in the period commencing on the date of his enrolment onto the Programme and ending on the date of his first visit to the Clinic (both dates inclusive), change his Clinic any number of times; and

(2) after his first visit to the Clinic, in the period commencing on the date of his enrolment and ending on 31 December of the following calendar year (both dates inclusive) (the “Initial Period”) if that Enrolee enrolled onto the Programme in 2023 or 2024, change his Clinic up to four times; and

(3) after the Initial Period, change his Clinic only once in each calendar year; or

(4) after his first visit to the Clinic, in the period commencing on the date after his first visit to the Clinic and ending on 31 December of that calendar year (both dates inclusive), if that Enrolee enrolled onto the Programme from 2025 onwards, change his Clinic once.

8. The benefits which an Enrolee may receive are:

(1) ‘Healthpoints’ under Healthy 365;

(2) a fully-subsidised in-person consultation with a GP at the premises of his Clinic to discuss his medical history, and to develop a plan to improve his health, which may include plans for lifestyle adjustments, regular health screenings and appropriate recommended vaccinations; and

(3) additional subsidies for screenings for Singapore Citizens provided under MOH’s Screen for Life programme and vaccinations provided under MOH’s Vaccination and Childhood Developmental Screening Subsidies Scheme,

(collectively, “Enrolee Benefits”). An Enrolee may receive an Enrolee Benefit only if he fulfils the requirements of that Enrolee Benefit.

9. The Enrolee Benefits and their respective requirements are subject to change at the sole discretion of MOH.

10. By enrolling under the Programme, an Enrolee consents to the collection and use of his personal data (including any medical information, any information regarding his eligibility for subsidies that may be derived from financial information, and any information collected prior to the date of his enrolment) (“Enrolee Information”) by the following persons or entities:

(1) his Clinic and the persons providing services therein;

(2) each Cluster and the corporations deemed to be related to a Cluster pursuant to section 6 of the Companies Act 1967;

(3) the Government of the Republic of Singapore;

(4) the statutory boards supporting the Programme (the “Participating Statutory Boards”;

(5) the community partners supporting the Programme, including persons operating Active Ageing Centres, persons participating in MOH’s Primary Care Network scheme, and AIC

(6) any person licensed under the Private Hospitals and Medical Clinics Act 1980 or Healthcare Services Act 2020 that provides healthcare services to that Enrolee; and

(7) the authorised employees, agents and representatives of any person mentioned in any of sub-paragraphs (1) to (6),

(collectively, the “Cooperating Parties”),

for the following purposes:

(A) verifying and processing the enrolment of that Enrolee under the Programme;

(B) reviewing, treating, managing, and coordinating the care for that Enrolee;

(C) reviewing and developing the Programme (including research studies that are related to the Programme) and contacting that Enrolee in relation to the foregoing;

(D) reviewing and developing any other programme or scheme by a Cluster, MOH or a Participating Statutory Board related to the Programme (a “Related Programme or Scheme”);

(E) assessing the eligibility of that Enrolee for any Related Programme or Scheme, as well as contacting that Enrolee in relation to such Related Programme or Scheme;

(F) verifying, processing, and auditing any payments made in relation to the Programme in connection with that Enrolee, including any payment made between Cooperating Parties;

(G) verifying and auditing the compliance of Cooperating Parties in relation to any agreement entered into between them in connection with the Programme; and

(H) guide policy and planning to improve the overall health of that Enrolee,

(collectively, the “Purposes”).

11. By enrolling under the Programme, an Enrolee further consents to the disclosure of his Enrolee Information by any Cooperating Party to another Cooperating Party for any of the Purposes.

12. By enrolling under the Programme, an Enrolee also agrees to the terms of the prevailing privacy policies published on the Healthier SG website, the HealthHub website and the Health Promotion Board website from time to time.

Warranties and liabilities

13. An Enrolee represents and warrants that all Enrolee Information provided by him is accurate and true. The Cooperating Parties shall not be liable for any loss or harm that may be suffered by an Enrolee arising out of or in connection with any Enrolee Information that is provided by him which turns out to be inaccurate or false.

14. During his participation in the Programme, an Enrolee may be contacted in relation to a Related Programme or Scheme. Unless expressly provided for, MOH is not liable for any fees or charges that an Enrolee may incur under a Related Programme or Scheme.

Miscellaneous

15. MOH may, at any time, change, suspend or discontinue the Programme, or any of these Enrolment Terms, without prior notice and for any reason.

16. MOH may, at any time, suspend or terminate an Enrolee’s enrolment under the Programme, without prior notice and for any reason, including but not limited to:

(1) a breach of these Enrolment Terms by that Enrolee;

(2) that Enrolee’s withdrawal of his consent under Clause 10 or 11 above; and/or

(3) that Enrolee opting out of NEHR.

17. These Enrolment Terms shall be governed and construed in accordance with the laws of the Republic of Singapore and an Enrolee submits to the jurisdiction of the courts of Singapore.

18. A Cooperating Party may enforce and rely on Clauses 10, 11 and 13 above to the same extent as if it is a party to these Enrolment Terms. Notwithstanding the foregoing, the Programme and these Enrolment Terms may be terminated or varied by MOH without the consent of any other Cooperating Party or any Enrolee. Other than the Cooperating Parties, a person who is not a party to these Enrolment Terms has no right under the Contract (Rights of Third Parties) Act 2001 to enforce these Enrolment Terms.